Company Creed
As a leading flow product company in innovation, professional ability, reliability and one that provides comprehensive solutions for our customers, Mendelson upholds the following principles:
Fairness and trust
We believe that as a trading company dealing in the line of flow products we must be business partners, not just ordinary suppliers. Therefore, fairness and trust are inscribed on our banner as a solid foundation for collaborative, fruitful and successful work.
Professional ability
As a trading company with business responsibility, leading a constant, reliable business devoid of malfunctions for our customers, we believe that the greatest and most unique resource at our disposal is human capital that provides an extremely professional and efficient solution, from the order to the supply stage, anywhere and at any time. Therefore, our team of agents comprising experienced technical professionals is aptly suited to provide unique solutions, from complex projects to delivery of basic products.
Availability and teamwork
We are aware of the importance of supply times and product availability for our customers. Therefore, we strive to be available at all times to provide quick technical and logistic support and solutions that facilitate our customers’ ongoing operation.
We pledge to provide service as a team and share the knowledge accumulated by company experts for our customers’ best interest, for consolidating the best suited solution both for our customer’s needs and those of their end-customers, conducting our business with complete transparency.
Quality Assurance (QA) and reliability
We believe that a proper system of QA processes is a necessary prerequisite for professional service. To that end we pledge to apply the highest possible standards of quality processes, including clear procedures, documented follow-up, intricate monitoring and control systems from the stage the equipment and/or work is commissioned until they are supplied to our customers’ full satisfaction.
The company pledges to be the leader with regard to standards and international qualifications, development and import of innovative products, upholding the highest standards for the good of all our customers and the Israeli economy.
Environmental protection
The company pledges to promote green issues, such as supporting natural gas, adapting products to drinking water standards and supplying materials that protect the environment in which we live and whose resources we consume.
Protection of information
In the course of our work we are exposed to sensitive, confidential and valuable information belonging to our customers, in both unique projects and national tenders. We pledge to maintain the confidentiality of information and assist our customer’s business development in different projects, while providing service and support in the long run, in a fair and professional manner and at competitive prices.